Last Updated: 14 March 2024
This Privacy Policy outlines how we collect, use, disclose, and manage your information when you use our mobile application. Your privacy is of utmost importance to us, and we are committed to protecting your personal information.
By using Roobi, you agree to the terms of this Privacy Policy. Please read this policy carefully to understand our practices regarding your information and how we will treat it.
1.1. Personal Information: We may collect personal information that you provide to us when you register an account, make a purchase, or communicate with us. This may include your name, email address, phone number, delivery address, and payment information.
1.2. Usage Information: We may collect information about how you use our mobile application, including your interactions with the app, pages visited, products viewed, and the duration of your sessions.
1.3. Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
1.4. Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
1.5. Device Information: We may collect information about the device you use to access our mobile app, including the device type, operating system, unique device identifiers, and IP address.
2.1. We use the information we collect to provide and improve our services, process your orders, communicate with you, personalize your experience, and ensure the security of our platform.
2.2. Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.
2.3. Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
2.4. We may use aggregated and anonymized data for analytical purposes to understand trends, user behavior, and preferences.
3.1. We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies. These service providers are obligated to protect your information and are not authorized to use it for any other purpose.
3.2. We may disclose your information when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
4.1. We implement reasonable security measures to protect the confidentiality, integrity, and availability of your information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
4.2. We utilize leading payment gateway services to process your payments and to keep your payment information safe.
5.1. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
6.1. We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of our mobile app after any modifications to the Privacy Policy will constitute your acceptance of such changes.
7.1. If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
8.1. If you have any questions or concerns about this Privacy Policy or our practices regarding your information, please contact us at hello@roobi.ae.
By using Roobi, you consent to the collection and use of your information as outlined in this Privacy Policy.
Your Roobi Team